Please note: simply returning the goods does not constitute cancellation. The customer must make an unequivocal declaration of cancellation.
You can download the cancellation form German-language cancellation form .
You can download the returns form German-language returns form .
- Please complete the cancellation form and returns form in full and enclose them with the return parcel.
- Place the complete item in its original packaging back in the parcel.
- Remove the address label containing your recipient details from the parcel.
- Attach the address label with the AMAZONE recipient address (see below) to the return parcel.
- Take the return to the appropriate parcel shop near you.
- Send the parcel to:
AMAZONEN-WERKE H. DREYER SE & Co. KG
Online Fan Shop Returns Department
Am Amazonenwerk 9 – 13
49205 Hasbergen-Gaste | Germany
- Please retain the receipt as proof of return.
- Once we have received and inspected the returned goods, we will refund the corresponding amount.
Shipping
Delivery Time
The usual delivery time for items is 2 to 3 working days from receipt of payment.
Bulky items
Some items are delivered by a freight carrier due to their size or weight. The carrier will contact you to arrange a delivery date.
Delays
Should some items be temporarily unavailable or the promised delivery time be delayed, we will inform you by email.
Split deliveries
If an item is significantly delayed, we will dispatch the available items first and send the delayed items in a separate parcel. If we have your email address, we will send you a delivery confirmation explaining that your order is being dispatched in several parcels.
Logistics Partner
We will package your ordered items as quickly as possible and hand them to our logistics partner for dispatch. Please note that we have no influence over delays caused by our logistics partner.