Because: The customer cannot withdraw from the contract by simply returning the goods. The withdrawal must be explicitly declared by the customer.
You can download the withdrawal form here.
You can download the return form here.
- Please fill out the withdrawal form and the return form completely and enclose them with the return package.
- Place the item back into the package completely and in its original packaging.
- Remove the address label with your recipient data from the package.
- Affix the address label with the AMAZONE recipient address (see below) to the return package.
- Take the return to the nearest parcel shop.
- The package will be sent to:
AMAZONEN-WERKE H. DREYER SE & Co. KG
Department for Returns Online FanShop
Am Amazonenwerk 9 – 13
49205 Hasbergen-Gaste | Germany
- Please keep the receipt as proof of return.
- After receiving and checking the returned goods, we will refund the corresponding amount.
Shipping
Delivery time
The delivery time for items is usually 2 to 3 working days from receipt of payment.
Freight forwarding items
Some items are shipped as freight forwarding items due to their size or weight. A delivery date will be arranged with you by the freight forwarder.
Delays
Should some items be temporarily unavailable or the promised delivery time be delayed, we will inform you by e-mail.
Partial shipment
If the waiting time is too long, we will automatically perform a partial shipment, meaning you will receive the available items and the delayed items will follow in a separate package. If we have your email address, we will inform you with a delivery confirmation that your order has been sent in multiple packages.
Logistics partner
The ordered items will be packed by us as quickly as possible and handed over to our logistics partner ready for dispatch. Please note that we have no influence on delays caused by our logistics partner.